If you shop at JCPenney retail stores you may get a special access code and invitation on your purchase receipt, to complete their customer satisfaction survey at www.jcpsurvey.com. Participants may receive a coupon good for 15% off of their next shopping spree. The feedback questionnaire can be taken online in english or spanish. When you answer all of the guest survey questions and give your feedback, it can help the store management team to better understand what areas may need attention.
The J.C. Penney Company, Inc. is one of the largest retailer chains in the U.S. The retail company owns and operates more than 1,100 retail store locations across the U.S. The company offers their customers a wide assortment of brands and products. One aspect of their marketing objectives is to promote a deeper connection with their customer base, while offering the products and brands that people want to buy at affordable prices.
In addition to the thousands of brands and products offered through their internet portal, and retail store locations, the company also offers additional core services for their customers’ convenience. Some of the core services offered include:
- JCPenney Salon
- Wedding and Gift Registry
- Gift Cards
- Rewards credit card
- JC Penney Rewards
- Mobile coupons
JCPenney Customer Satisfaction Survey
When you shop at one of their retail store locations, you may receive an invitation to participate in their feedback program. Check your purchase receipt for the special invitation code. To participate you can access the questionnaire pages by going to their official website. Enter the website at www.jcpsurvey.com to participate. When you access the website, you will be redirected to their new website at www.talktojcpenney.com/Projects/JCP_CSI/Index.aspx. Once you have completed all of the feedback questions online, you will receive a coupon good for 15% off of your next purchase. The 15% off coupon can be used at retail store locations or online from their shopping portal at jcp.com. Make sure to read the terms and conditions for specific discount coupon offer details.
• You can also access the survey page at www.jcpenney.com/survey.
• Survey terms and conditions can be found at www.talktojcpenney.com/Projects/JCP_CSI/Index.aspx.
Make sure you have a recent purchase receipt so you can get your 22-digit access code.